Appointments: Book using your approved food bank client number. Bring photo identification to your visit.
Book an appointment
Thursdays, 12:00–3:45 p.m. One booking per calendar month.
Find or cancel an appointment
Your Privacy Matters
Southside Food Bank respects your privacy and is committed to protecting your personal information.
Information we collect
Our online appointment system uses your name, unique food bank client number, household size, dietary restrictions (if provided), and appointment history to help us schedule visits and prepare food assistance. Your primary registration information is maintained separately in Planning Center.
How we use your information
Your information is used only to administer food bank services, manage appointments, prepare food assistance, and maintain appropriate attendance records. Authorized food bank staff and volunteers can access only the information needed for their responsibilities.
Identification
Please bring photo identification to each appointment. Identification is checked in person; you are not required to upload identification documents to the booking website.
How long we keep information
We aim to retain appointment records for five years and inactive client profiles for five years after their last activity, subject to applicable legal and operational requirements.
Protecting your information
We use access controls and other security measures to protect your information. Our appointment database is hosted in a Canadian region.
Questions about your privacy
If you have questions about how your information is collected, used, or protected, please contact Southside Food Bank through the church office.
Staff sign-in
Appointment closures (administrator only)
Close an entire Thursday or a single available time. Existing bookings must be handled first.
Add approved client (administrator only)
Client Directory (administrator only)
Find an approved client's permanent number, including clients without appointments. This directory is visible only to administrators. Deactivate clients who have appointment history; permanent deletion is limited to registrations without appointment history.
Weekly Hamper Preparation List
Print a landscape packing sheet for a Thursday. Handwritten notes are not stored online.